Motel phone systems are a continuous challenge because of the ratio of "trunks" to rooms. A ratio of 1 to 10 means that each outgoing call from the motel blocks 50% of the available trunks.
Adding more "trunks" is costly, especially if there is an extended "off" season. Aqua View employs "internet trunking" (SIP Lines) from an SIP "trunk" provider that offers a process called "bursting". When the "trunks" are used, more talk paths are created on an "as needed" basis. Today an infinite number of guests can use the phone system simultaneously, and the busy signals on incoming calls disappear.
The SIP "trunks" facilitate more inbound calls, and Aqua View's Integrated Voice Response featured on the MyPBX allows for increased call volume to be processed. Calls answered by the IVR are routed based on the type of call received: Does the caller wish to receive the standard greeting and be connected to the operator and then the front desk? Has the caller directly dialed the room? Calls coming in "after hours" are directed to the Front Desk phone's voicemail
The Kirkland Insurance Agency was overloaded with more phone calls than its current system could process. When the current three lines were being used, no one could facilitate additional calls in or out of the phone system.
The owner also needed to know the status of her daily business and her staff's activities whether or not she was on the premises.
This new phone system organizes the entire process so that an infinite number of calls simultaneously can be received. When calls are missed, the personnel have immediate retrieval for a quick return contact.
All phone calls are recorded for information and security purposes. Search capabilities are included to enhance staffing needs and to train new team members.
For the past 30 years, Sandpiper has been a part of everything we do at Converged Technologies.
We started out with just providing a Fax Machine. Then a Mitel SX-50 PBX. When they outgrew the SX-50 we installed an SX200 Digital with close to 300 telephones.
As call traffic increased, we needed to provide more phone lines (Trunks) and the calls needed to be clear on the 800 reservation trunks, so we brought in SiP Trunks over the internet. (when we first started doing business with Sandpiper, there was no internet!) With the SiP trunks, an IP-PBX was needed, so we tied one in with the Mitel Digital. We later consolidated the Hotel onto one Yeastar IP-PBX and provided VoIP Gateways for the Room phones.
As the internet evolved, there was a demand for Wi-Fi on the property, so we brought in Ruckus Wi-Fi and installed 20 outdoor access points, covering all 1009 ft of beach front Resort.
Needless to say, the Hundley’s have been a major part of any success we have had. They have supported us through thick and thin, and we are so thankful for customers and friends such as these
Running a holiday sale or weekly special? Definitely promote it here to get customers excited about getting a sweet deal.
Have you opened a new location, redesigned your shop, or added a new product or service? Don't keep it to yourself, let folks know.
Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.
Copyright © 2019 Converged Technologies, LLC - All Rights Reserved.